Refund policy
**Return and Refund Policy of Ma Poule Express**
At Ma Poule Express, we want your shopping experience to be as enjoyable as possible. Please carefully read our return and refund policy below to understand the procedures in case you need to make a return.
**1. Right of Withdrawal:**
You have the right to withdraw from your purchase within [X] days from receiving your order. To exercise this right, please contact us at [your email address/phone number] providing your order number and explaining the reason for your return.
**2. Return Conditions:**
Returned items must be in their original, unused condition and accompanied by their original packaging.
Damaged items or those showing signs of use will not be eligible for return.
**3. How to Make a Return:**
To make a return, contact our customer service at [your email address/phone number] to obtain detailed instructions on the return procedure. Return shipping costs will be at the customer's expense, except in the case of our error.
**4. Refund:**
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within [X] business days.
**5. Exceptions:**
Certain items, such as promotional or customized products, may be non-refundable. Exceptions will be clearly indicated on the product page.
**6. Customer Service:**
If you have any questions or concerns regarding our return and refund policy, please contact our customer service at service@mapoulexpress.com
Thank you for choosing Ma Poule Express. We are here to provide you with the best shopping experience possible.
At Ma Poule Express, we want your shopping experience to be as enjoyable as possible. Please carefully read our return and refund policy below to understand the procedures in case you need to make a return.
**1. Right of Withdrawal:**
You have the right to withdraw from your purchase within [X] days from receiving your order. To exercise this right, please contact us at [your email address/phone number] providing your order number and explaining the reason for your return.
**2. Return Conditions:**
Returned items must be in their original, unused condition and accompanied by their original packaging.
Damaged items or those showing signs of use will not be eligible for return.
**3. How to Make a Return:**
To make a return, contact our customer service at [your email address/phone number] to obtain detailed instructions on the return procedure. Return shipping costs will be at the customer's expense, except in the case of our error.
**4. Refund:**
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within [X] business days.
**5. Exceptions:**
Certain items, such as promotional or customized products, may be non-refundable. Exceptions will be clearly indicated on the product page.
**6. Customer Service:**
If you have any questions or concerns regarding our return and refund policy, please contact our customer service at service@mapoulexpress.com
Thank you for choosing Ma Poule Express. We are here to provide you with the best shopping experience possible.